Maryland Medicaid Directory
Our software is intended to generate claims to submit to Maryland Medicaid and Value Options. Unfortunately, their respective departments and websites are not under our control. Our staff generally has a good idea about issues going on with the state when things go down, and we are happy to give guidance about things that are out of our and your control, but occasionally you may find yourself needing to talk to the state directly. In that case, we have some common contact information for you.
Maryland Medical Assistance Program Administrative and Billing Contact List
| Unit | Responsibility | Phone |
|---|---|---|
| HealthChoice Customer Relations/Provider Hotline | Access and Denial of Service | 800-766-8692 |
| HealthChoice Customer Relations | Enrollee Action Line - Access and Denial of Service | 800-284-4510 |
| MCH Information Line | MCHP Application / MCH and Family Planning Resources | 800-456-8900 |
| HealthChoice Enrollment Broker | Initial Enrollment and Annual Right To Change | 800-977-7388 410-767-5800 |
| Maryland Children's Health Program | MCHP Eligibility Policy MCHP Premium |
410-767-3641 866-269-5576 |
| Rare and Expensive CM | REM Referral | 800-565-8190 |
| American Psychological Services (APS) Healthcare | Specialty Mental Health System - Billing | 800-888-1965 |
| Eligibility Verification System (EVS) | Determine Recipient MA Eligibility | 410-333-3020 800-492-2134 |
| Recipient Services | Fee-for-service | 800-492-5231 |
| Provider Relations | Claims Resolution: Billing and Payment Questions | 800-445-1159 410-767-5503 |
| Provider Relations | Electronic Billing Issues | 410-767-5863 |
| Provider Relations | Third Party Liability/Other Insurance | 410-767-1771 |
| Provider Relations | Missing Payment Voucher/Lost or Stolen Check | 410-767-5344 |
| Provider Relations | Recoveries | 410-767-1783 |
| Provider Liaison Unit | Billing Training | 410-767-6024 |
| Provider Master File | Application for MA provider numbers | 410-767-5340 |
| Policy | HealthChoice Management and Quality Assurance | 410-767-1482 |
| Policy | Healthy Kids Requirements and Billing | 410-767-1683 |
| Policy | EPSDT/Children's Expanded Services Vision, Hearing, OT, PT, Speech | 410-767-1903 |
| Policy / Operations | Pharmacy | 410-767-1455 |
| Policy | OB/Healthy Start and Family Planning/Local Health/ACCU/Ombudsman | 410-767-6750 |
| Policy | Durable Equipment/Medical Supplies/Disposables | 410-767-1739 |
| Policy | Dental/Clinics/Laboratory Services | 410-767-5706 |
| Policy | Hospital/Physicians Services | 410-767-1722 |
| Submitter Identification Form (SIF) | Fax Line | 410-333-7118 |
| ISAS Call-In System | Tech Support | 855-463-5877 |